During their weekly shop, our client purchased some Tuna from their local supermarket. After returning home, our client consumed the Tuna. Shortly thereafter, our client began experiencing stomach pains, nausea, skin irritation, and vomiting.
Our client had made a complaint to the supermarket directly, which offered £100 for the inconvenience and advised that the manufacturer was the at fault party.
How we helped our client
We obtained a specialist report from a General Practitioner who confirmed the symptoms experienced were consistent with food poisoning.
A claim was intimated to the manufacturer of the Tuna.
Issues with the claim
The Manufacturers failed to respond, and a court action was subsequently raised.
Our client returned the proof of purchase to the supermarket, which lost the evidence in transit. The Manufacturers advised they were not willing to settle the claim without proof of purchase.
We obtained evidence from the supermarket, which confirmed the proof of purchase was viewed by a store manager and sent to their head office, although lost.
Settlement
Following receipt of the evidence from the supermarket and confirmation that the supermarket employees were to attend the final court hearing, the settlement was reached. This settlement was reflective of a 400% increase when compared with the first offer.
