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Case studies

Five-figure settlement secured for client injured on unsafe walkway

We acted on behalf of a client who sustained a rotator cuff tear to her shoulder after falling on an unsecured plastic walkway placed over a trench on a pavement. The trench had been dug by employees of a contractor for cable installation works. The walkway was not properly secured and shifted underfoot, causing our client to fall, resulting in her injury.

How we helped our client

Liability was admitted by the defender’s representatives, but the initial offer of settlement was just £3,250. The shoulder injury in particular had a significant impact on our client’s daily life, including taking part in her hobby of playing musical instruments. Her independence was also impacted and she required assistance from friends and family with household tasks.

To ensure that she was fairly compensated, we investigated her claim by ingathering comprehensive medical evidence, which included imaging to confirm the extent of the rotator cuff tear. We raised a Court action and presented a robust case to highlight the implications of the injury on our client’s life and the permanent limitations she faces with enjoying her hobbies.

Settlement

Through detailed evidence gathering, we successfully negotiated a final settlement of £25,000, nearly eight times the initial offer. This outcome reflects the seriousness of not just the injury but also the broader impact on our client’s quality of life. Our team are committed to securing justice and fair compensation for those injured due to negligence.

Case Study Author: Rachel Holt

    The Legal 500 - Leading Firm 2026
    Mass Motor Accident Solicitors Society