Our client was involved in a road traffic accident that caused injuries with a significant impact on day‑to‑day life, work, and overall wellbeing.
Although liability was not initially disputed, the insurer attempted to minimise the value of the claim by offering £9,000 at an early stage. This did not reflect the true extent of the injuries, the recovery period, or the expert medical evidence we obtained.
Given the seriousness of the client’s symptoms, we secured £5,000 in interim damages. This payment was made while the case was still ongoing and helped support our client through treatment, rehabilitation and daily living costs. Interim payments are an important tool in cases where recovery takes time, ensuring clients are not left to struggle while negotiations continue.
As with all injury claims, the key to a fair settlement is strong evidence. We arranged for the client to undergo an independent medical assessment to fully understand the injuries, their long‑term impact, and future needs.
The expert highlighted:
- A significant shoulder injury with ongoing symptoms
- Prolonged recovery requiring physiotherapy, treatment and work absence
- Continuing pain during daily tasks and sleep
- The possibility of future intervention if symptoms persist
This evidence demonstrated that the initial £9,000 offer did not come close to reflecting the true impact of the injury.
Once we presented the medical findings and detailed the financial and personal impact of the accident, it became clear that the case was worth substantially more than the insurer’s early offer. We challenged their valuation robustly, backed by clear documentation, treatment history, and expert opinion.
Settlement
Shortly before the case was due to be heard, the insurer accepted our valuation and made a final settlement offer of £30,000—more than three times their initial proposal.
This outcome reflects not only the strength of the evidence but also the importance of robust negotiation.
