If you have been injured as a result of a faulty product, it is important that you seek legal advice as soon as possible.
The first steps are vital. You should retain the faulty product as evidence rather than ask the retailer for a refund or replacement. If the product is too dangerous to keep, take photographs, and similarly, if the product has also caused damage in your home, only clear it up after you have taken photographs. Keep receipts for any repair or cleaning work as you may be able to claim this later. If you have lost the purchase receipt for the product, there are alternatives such as credit card statements that can be used.
Report the problem to Trading Standards this may be helpful for any claim, as it is possible that the retailer or manufacturer may have committed a criminal offence by selling a faulty product. The retailer or manufacturer may ask to inspect the product and the damage caused, and you should cooperate, but do not part with the product unless it is dangerous.
We can assist you in identifying the manufacturer, as you may have a direct claim against the manufacturer instead of, or as well as, the retailer. The manufacturer’s name should be on the packaging, the manual or the instructions. If the product was manufactured by a company outside the EU, you can take action against the importer of the product. To find out who the importer is, check the packaging or ask the retailer.
It may be that you are entitled to claim under the Consumer Protection Act 1987. You have to show that the damage or injury was a direct result of the product being faulty. This may require expert evidence, which we can help you obtain. There is a three-year deadline between the date the damage was done or discovered to making a claim against the manufacturer. You can claim for compensation for personal injury, medical treatment, loss of earnings and any domestic assistance.
If you would like advice in relation to injuries sustained from faulty products, you can contact our specialist solicitors.