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Faulty Products

Our team are experienced in dealing with faulty product claims ranging from products that have been purchased in shops or online, to defective implants used for medical purposes, such as breast or hip implants.

Faulty Product Compensation Claim Solicitors Glasgow, Edinburgh and Dundee

If you have suffered an injury as a faulty consumer product such as household appliances or children’s toys, we can help you make a claim for compensation.

When you purchase a product either in-store or online, you presume that this product will be safe for you and your family to use. However, sometimes goods are faulty and can cause serious injury to those that use them. If you have suffered an injury as a result of a faulty product, you can make a claim for compensation against the manufacturer of the product. It can sometimes be difficult to determine who is at fault in these cases, but our lawyers have expert experience in even the most complex circumstances. To discuss your case with our experts, contact us today on 0800 988 8082 or complete our online enquiry form and we will get back to you right away.

What is a faulty product?

Under the Consumer Protection Act 1987, all products must be of satisfactory quality, fit for purpose and as described.  

The rules also include digital content in this definition. So all products - whether physical or digital - must meet the following standards:  

  • Goods should be of satisfactory quality. They should not be faulty or damaged when you receive them
  • The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods
  • The goods supplied must match any description given to you or any models or samples shown to you at the time of purchase

What happens if I am injured by an unsafe product?

In accordance with the Consumer Protection Act 1987, anyone who is injured or suffers illness as a result of a faulty product can seek to claim compensation from the manufacturer.

In order for your claim for compensation to be successful, you will require to establish that:

  • The product was defective and
  • That the defect caused you injury

You will not need to establish negligence against the Defender. However, you will be required to prove causation.  You will have to show that there was a link between the defective product and the injury or illness sustained.

It is important that you keep a hold of the product and the original purchase receipt. Taking photographs can also be helpful.

In order to make a claim for compensation, the injury must have occurred within the last 3 years.

What faulty products can I claim for?

A product can be almost anything that can be packaged and sold. A 'product' can include goods, electricity and the component parts of any product. Where a component of or raw material incorporated into a finished product is defective both the manufacturer of the component and the manufacturer of the finished product are potentially liable.

Who is responsible for the defective or faulty product?

Responsibility for product safety falls upon the producers. This means:-

  • A person or company who have put their name on the product, or have used a distinctive trademark, who has confirmed as the producer of the product
  • Importers - a person or company who has imported the product/s either within the European Union or outside the Union for it to be sold on

What can I claim for?

Our specialist solicitors can assist you in obtaining compensation for injury, as well as helping with rehabilitation and aftercare, recovering the cost of care, and pursuing any loss of earnings. We can also recover the cost of any damage to your property caused by the defective product.

Contact our faulty or defective product claims lawyers

If you have suffered an injury as a result of a faulty or defective product, contact our specialist product liability team today. The team is spread across our offices in Edinburgh, Glasgow and Dundee, with our Dundee team covering Aberdeen and the North of Scotland.  

We will discuss the circumstances surrounding your claim with you and will explain clearly and concisely how best to proceed. We will also be upfront about how likely your claim is to succeed, any costs involved, and also whether we can offer to work on a no-win, no-fee basis.

To speak to a solicitor who can help you claim the compensation you deserve, call us now on 0800 988 8082 or complete our online enquiry form and a member of our team will get back to you right away.

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