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Hospital Complaints

If you have suffered what you believe to be medical negligence within a hospital, you can make a complaint. Contact Calio Claims, and get the right advice and support.


Hospital Complaints in Scotland - Advice from our Lawyers

We understand the importance of quality healthcare and the trust patients place in medical professionals. However, there are times when the standard of care falls short, and patients may experience medical negligence. If you have suffered as a result of the negligence of a medical professional, our team of dedicated medical negligence solicitors in Scotland is here to help. In this comprehensive guide, we will walk you through the process of making a complaint about a hospital in Scotland and seeking closure for your grievances.

Calio Claims are expert medical negligence solicitors in Glasgow, and are here to provide the support and guidance you need throughout your medical negligence claim.

Understanding hospital complaints in Scotland

Hospitals in Scotland provide essential care to millions of patients every day. While medical professionals strive to provide the best possible care, there are instances where patients may feel dissatisfied with their treatment. Common reasons for hospital complaints include:

  1. Incorrect treatment
  2. Poor standard of treatment
  3. Delayed diagnosis
  4. Misdiagnosis

If you believe you have experienced medical negligence within a hospital, it is essential to take the necessary steps to make a formal complaint and seek redress.

Making a complaint about a hospital in Scotland

When it comes to making a complaint about a hospital in Scotland, there are several avenues you can explore:

1. Speak to a staff member at the hospital

Your first course of action should be to speak to a staff member involved in your treatment, such as a nurse or doctor. Express your concerns and outline the reasons for your dissatisfaction. They may be able to address your complaint directly or guide you through the hospital's official complaints process.

2. Hospital complaints department

If speaking to the medical professionals involved in your treatment does not provide a satisfactory resolution, you can contact the hospital's complaints department. The contact information for the complaints department is usually available on the hospital's website. Reach out to them, providing a detailed account of your complaint and the reasons behind it.

3. Scottish public services ombudsman (SPSO)

If you are dissatisfied with how your complaint has been handled by the hospital, you have the option to raise the issue with the Scottish Public Services Ombudsman (SPSO). The SPSO is an independent body that investigates complaints about public services in Scotland. They will assess your complaint impartially and provide a resolution.

4. Contact a medical negligence solicitor

In certain circumstances, you may find it appropriate to seek legal advice from a medical negligence solicitor, such as the team at Calio Claims.

Medical negligence solicitors can guide you through the legal complexities of your case, assess the viability of a claim against the hospital, and help you seek compensation for your losses and suffering.

If you want more advice about hospital complaints, contact our expert medical negligence team. With their expertise, they can provide support and legal advice. 

At Calio Claims, our team of experienced medical negligence solicitors in Glasgow are dedicated to helping you navigate the legal process and seek compensation for your hospital complaint.

We understand the impact that hospital negligence can have on your life, finances, and future. Our compassionate legal team will provide personalised assistance and support throughout your case.

To schedule a free initial consultation,  call us on 0800 988 8082 or complete our online enquiry form and a member of our team will get back to you right away.  

The importance of documenting your complaint

When making a complaint about a hospital, it is crucial to keep detailed records of all correspondence and events related to your treatment. This documentation will serve as evidence to support your complaint and subsequent legal proceedings, if necessary. Be sure to include:

  • Dates and times of appointments and interactions with medical professionals.
  • Names of the staff members involved in your treatment.
  • Detailed accounts of the treatment received and any issues experienced.
  • Copies of any relevant medical records or test results.

By maintaining thorough records, you will have a comprehensive overview of your complaint, making it easier for your legal team to assess the merit of your case and pursue a favourable outcome.

Time limit for hospital negligence personal injury claims in Scotland

It is important to note that there is a three-year time limit for personal injury claims related to hospital negligence in Scotland. This means that you must initiate legal proceedings within three years from the date you became aware of the negligence or within three years from the date the negligence occurred. It is advisable to seek legal advice as soon as possible to ensure that you do not miss this deadline.

At Calio Claims, our medical negligence solicitors have extensive experience in handling personal injury claims and will guide you through the process, ensuring that the timing of your claim does not jeopardise its success.

Seeking compensation for hospital negligence

If you have suffered harm as a result of hospital negligence, you may be entitled to compensation for your losses and suffering. Compensation can cover various aspects, including:

  • Medical expenses
  • Loss of earnings
  • Rehabilitation costs
  • Pain and suffering

Our dedicated medical negligence solicitors will assess the details of your case, provide clear and concise guidance on the best course of action, and explain the likelihood of success and any associated costs. We may be able to work with you on a no-win, no-fee basis, relieving you of financial burdens during the legal process.

Why choose Calio Claims for your hospital negligence compensation claim?

When seeking legal representation for your hospital negligence compensation claim, it's essential to partner with a firm that combines empathy, efficiency, and expertise. Calio Claims stands out as the leading hospital negligence compensation claims lawyers in Glasgow, providing exceptional client-centric services.

Empathy first: putting you at ease

Our compassionate team strives to provide a guiding hand and a listening ear throughout the hospital complaints process. We want you to feel heard, supported, and empowered to seek justice.

Progressing your case: swift and effective resolutions

We are committed to handling your hospital negligence compensation claim with efficiency and diligence, navigating the complexities of the legal process, and ensuring your case progresses smoothly.

Conveying expertise: building a solid case

We have medical negligence lawyers who meticulously gather evidence, consult with medical experts, and build a strong case to maximise your chances of receiving the compensation you deserve.

Contact Calio Claims for dedicated support

Initiating a claim for hospital negligence can feel overwhelming, but it is also empowering. At Calio Claims, we are committed to providing compassionate support and expert legal representation to help you seek compensation. If you've experienced harm due to medical negligence, reach out to Calio Claims for dedicated support tailored to your specific case. Share your details for personalised assistance and let our team of medical negligence solicitors in Scotland guide you through the process, fighting for the compensation you deserve.

To schedule a free initial consultation, call us on 0800 988 8082 or complete our online enquiry form and a member of our team will get back to you right away. We are here to listen, support, and advocate for your rights.


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