Stacey Devine brings over a decade of experience in customer service leadership, specialising in managing client-facing teams and implementing processes that ensure a first-class experience for every client.
As the manager of the Case Take-On Team, Stacey is responsible for overseeing all team members and ensuring every client receives an exceptional level of service from the very first point of contact. She is passionate about delivering a seamless onboarding experience, underpinned by empathy, support, and genuine care.
Stacey has extensive experience working with vulnerable clients and takes pride in building trust and positivity in every interaction. Her strengths lie in communication, emotional intelligence, and a strong commitment to helping others.
Driven by company values and a passion for service excellence, Stacey leads by example — creating a high-performing, client-focused team environment.